At Lenskart, how we show up at our retail stores matters - for our customers and for the experience we are building together.
We aim to create a store environment that feels welcoming, trustworthy, and professional. A clean, safe, and well-presented appearance helps us do that - and reflects the care we bring to every customer interaction.
At the same time, as a proudly Indian company, we recognize and celebrate the rich cultural diversity that defines our country.
We care about professionalism, hygiene, and fully respect personal, cultural, and religious expression.
This diversity is not just acknowledged but genuinely valued as part of what makes Lenskart the workplace it is.
We are committed to applying these guidelines fairly and consistently. We will continue to review and improve our processes to ensure this.
Uniform Tops
YES
Lenskart-issued T-shirt during working hours
Clean, wrinkle-free, well-fitted tops
Neutral inner layer if needed for comfort or coverage
NO
Non-approved colors while on shift
Torn, faded, distressed, or visibly worn-out tops
Large logos, graphics, slogans, or distracting branding
Styling that appears unprofessional in a customer-facing environment
Bottoms
YES
Plain dark blue jeans
Straight, regular, or slim fit
Proper length that does not drag or bunch excessively
Approved comfort-based alternatives for pregnancy, disability, or medical needs
NO
Ripped, faded, distressed, heavily washed, or damaged denim
Non-approved colors
Styles that are unsafe or impractical for store operations
Large or distracting design elements
Footwear
YES
Closed shoes suitable for store operations
Black or predominantly dark, professional sneakers or shoes
Clean, safe footwear suitable for standing and movement
Socks worn with shoes
NO
Open footwear
Dirty, damaged, bulky, or distracting shoes
Footwear that creates safety concerns
Shoes worn without socks where hygiene or appearance is affected
Accessories
YES
Minimal, neat, professional accessories
Belts in neutral colors if needed with tucked-in uniform
Cultural or religious items like sacred threads, bangles, kalawa, mangalsutra, kada or any other
Small earrings, nose pins, rings, or chains where safe and role-appropriate
NO
Flashy, oversized, noisy, or unsafe accessories
Items that create snagging or safety risk
Accessories that distract from the uniform or customer interaction
Offensive, discriminatory, or inappropriate imagery or messages
Body Art / Markings
YES
Body art, and markings that are not offensive, discriminatory, obscene, or unsafe
Religious, cultural or family marks (such as bindi, tilak, sindoor or any other)
NO
Obscene, hateful, sexually explicit, or discriminatory images or language
Body art that creates safety or hygiene concern
Headwear
YES
Head coverings that are respectful, neat, secure, and safe for store operations, and do not interfere with duties or customer interaction.
Additional coverage worn for personal, cultural, medical, or religious reasons (such as turban and hijab or any other)
NO
Casual headwear not consistent with a professional store environment
Loose or unsafe coverings that interfere with duties
Attire that creates a legitimate safety concern
Hair & Face
YES
Clean, neat, well-maintained hair
Hairstyles that keep hair away from the face when required for work
Hair tied back or secured where appropriate
Makeup, if worn, should be appropriate for a customer-facing environment
Facial hair, if worn, should be clean and well maintained
NO
Untidy hair that appears unclean or interferes with work
Distracting or unsafe styling
Grooming choices that create hygiene or safety concerns
Personal Hygiene
YES
Daily personal hygiene
Clean clothes and fresh overall presentation
Regular oral hygiene
Appropriate deodorant or non-disruptive hygiene products
Clean, trimmed nails appropriate for the role
NO
Strong body odor or poor hygiene affecting the work environment
Dirty uniforms or visibly unclean presentation
Excessively strong fragrance
Nail length or styling that affects hygiene, safety, or work performance
Store Tools / Role Essentials
YES
Required store tools and operational accessories
Company-mandated work items carried safely and professionally
Role-specific essentials needed for store operations
NO
Missing essential tools required for the role
Carrying items in a cluttered, unsafe, or visibly unprofessional manner
Name Tags / Brand Identity
YES
Company-approved name tag or work identity display where required
Clear, legible presentation of employee name or approved display name
Brand elements used only in approved format
NO
Damaged, modified, or non-approved identity display
Additions that cover or distort brand identity
Compliance & Expression
YES
Employees may escalate concerns to HR without fear of retaliation
Employees raise accommodation needs early
Coaching first for minor issues
Reasonable accommodation for religion, culture, disability, pregnancy, or medical needs
NO
Unequal or discriminatory enforcement
Unnecessary or subjective appearance enforcement that does not relate to hygiene, safety, or role requirements.
Escalation without first attempting respectful clarification where appropriate
